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Frequently Asked Questions

1. How long before I feel the results?

Depends on your body, but typically you should feel some improvements within one to two weeks. It is also important to use the products correctly. In some cases, an extremely soft bed mattress can interfere with the body's alignment and reduce the effectiveness of our products.   

2. How often should I replace my pillows (neck, knee, etc.)?

With traditional pillows, sleep experts recommend replacing them once per year; but that is extremely unrealistic. With our quality memory foam products, you won't need to worry about that hassle. Our memory foam will retain its structural integrity for many years with normal use, as long as it is not exposed to excess heat and moisture. Do not wash the memory foam! Wash the outer cover only.

3. How firm should my pillows (neck, knee, etc.) be?

This is a tricky question. The answer is whatever firmness provides the most comfort. The important thing is to have a pillow that puts your body in a natural posture that does not put unnecessary tension to any part of your body. The right pillow should be soft enough to be comfortable, but firm enough to provide you with sufficient resistance feedback to support your body. We believe our Slow Rebound memory foam hits a pretty good sweet-spot for most people. 

4. How high should my neck pillow be?

Most memory foam pillows sold today are probably too high. If you feel that your neck is bending forward while your head is slightly tilting forward, then the pillow is too high. For proper posture, please see the Simply Serenityᵀᴹ Contour Pillow product description for images of proper alignment.  

5. Should I sleep on my back or side?

You can read any number of articles debating the merits of back sleeping versus side sleeping. But the truth is, whatever allows you to sleep comfortably and wake up feeling great is the right method. Fortunately, we have the right products to support you whichever way you choose. 

6. Why should I buy from you?

We genuinely care about you. While we are a business, making money is never our motivation. For us, profit is a result, not the goal. At the heart of everything we do, we believe in living life to the fullest, and we are passionate about helping you do the same by removing the obstacles that hold you back. For many of us, that obstacle is chronic pain, so let us help you retake control of your life by removing that pain. 

Admittedly, no matter how good our products are, it is not going to work for everybody. Our bodies are different, and our problems are different. So if you tried our products and it does not improve your condition, we will gladly refund your money. All you need to do is reach out to us and we will do everything in our power to make it right!